Today I have shadowed fellow colleagues completing tickets.
- Watching how they respond to the customer
- How they resolve the tickets
- Notes they take for if the problem needs be longer than others
- The different ticket types from SSL tickets to Websites breaking
Today I have been able to produce an IMDB watch list on Python.
It is tiring but you have to figure out what is happening. Fixing the errors
has taken a fair number of time and pain but I have been able to solve the problem
which was due to an import not finding the module in the same file location as
the python programs file.